Data Protection & Privacy

500tk Privacy Policy — Your data is safe with us

We are completely transparent about how your personal data is collected, used, and kept secure on 500tk. Read this Privacy Policy and play with peace of mind.

Last Updated: January 2026
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SSL Encryption All Data Encrypted
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Not Sold to Third Parties Data Not Shared
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GDPR Compliance Compliant with International Standards
KYC Secured Documents Stored Securely

How We Protect Your Data

The Core Pillars of Privacy Protection at 500tk

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Advanced Encryption Technology

All your data on 500tk is protected with 256-bit SSL encryption. Bank-level security is in place to ensure your information stays safe from unauthorized access.

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Data Not Sold to Third Parties

Your personal information is never sold to advertisers or third parties. On 500tk, your data is used solely to ensure you receive the best service.

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Transparent Data Usage Policy

We are upfront about what data is collected and why. Nothing is hidden — the purpose behind every piece of information we collect is explained in full within this Privacy Policy.

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Secure KYC Storage

Your national ID and passport details are stored on a separate, secured server. Only authorized staff can access them for specific, permitted purposes.

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Cookie Control Options

You can choose which cookies to accept at any time. The option to disable non-essential tracking cookies is always in your hands.

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Right to Delete Data

You can request the deletion of all your personal data at any time. We will complete the process within 30 days in accordance with applicable law.

1 What Information We Collect

When you create and use an account on 500tk, we collect certain information. This data is used solely to provide you with the best possible service. Below is a detailed breakdown of the types of personal information 500tk collects.

Data Type Example When It Is Collected
Personal Identification Information Name, date of birth, gender At Registration
Contact Information Mobile number, email address At Registration
Identity Verification (KYC) NID, passport, driving license Before First Withdrawal
Financial Information Mobile Banking/Nagad number, transaction history During Deposit/Withdrawal
Device Information IP address, browser, OS Automatically Every Session
Gaming History Bet records, wins/losses, game preferences While Playing Games

Note: We never collect your full mobile banking PIN or password. Do not share this type of information with anyone.

2 Why and How Your Data Is Used

500tk uses your information only for specific, legitimate purposes. Under this Privacy Policy, collected data may be used for the following reasons:

  • Account Management: To verify your account, keep it active, and ensure its security.
  • Payment Processing: To process deposits and withdrawals successfully and confirm transactions.
  • Customer Support: To resolve your complaints, questions, or issues.
  • Fraud Prevention: To detect suspicious transactions and keep your account secure.
  • Platform Improvement: To analyze user behavior and improve the gaming experience.
  • Legal Obligations: To comply with applicable laws and regulatory requirements.
  • Promotional Communications: To inform you about offers and bonuses, with your consent.

You can opt out of promotional messages at any time by contacting our support team or using the unsubscribe link in any email. Please note that opting out of promotions will not affect important account and payment-related messages, as these are necessary for your security.

3 Data Storage & Protection Measures

500tk uses industry-standard security measures to protect your data. Our servers are hosted in internationally certified data centers with 24/7 security monitoring.

  • 256-bit SSL Encryption: All data transfers occur through encrypted channels.
  • Firewall Protection: Multi-layer firewalls are in place to prevent unauthorized access.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Security Audits: Third-party experts conduct regular system audits.
  • Restricted Access: Only trained and authorized staff can access your information.

Your data may be retained for up to 5 years after account closure in accordance with legal requirements. After that period, it will be securely deleted.

Your Responsibilities: Keep your password and login credentials strictly confidential. 500tk will not be held responsible for any loss resulting from sharing them with others.

4 Third Parties & Data Sharing Policy

500tk never sells your personal information or shares it with third parties for advertising purposes. However, limited data may be shared in certain specific circumstances:

  • Payment Provider: To process transactions via Mobile Banking, Nagad, and Rocket only.
  • Game Providers: Limited data required to operate Live Casino or slots games.
  • Law Enforcement: When required by a court order or legal obligation.
  • Fraud Prevention Services: With recognized agencies for anti-money laundering detection.

All third parties are contractually required to uphold the same privacy standards as we do. They are not permitted to use your data for their own purposes.

500tk never shares your information with ad networks, social media platforms, or data brokers.

5 Cookie Policy & Tracking Technologies

500tk uses cookies on its website to enhance your experience. Cookies are small data files stored in your browser. Below is an overview of the types of cookies used:

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Performance Cookies: To understand how the website is being used (anonymous).
  • Preference Cookies: To remember your language and theme preferences.
  • Analytics Cookies: To analyze user behavior and improve the platform.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

6 Your Rights

You have full control over your data on 500tk. You may exercise the following rights at any time:

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Right to Access Data

To find out what information we hold about you, submit a request to our support team.

2
Right to Correct Data

You may request a correction of any inaccurate or outdated information at any time.

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Right to Delete Data

You can request to close your account and have all your data deleted.

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Right to Object to Processing

You may object to the use of your data for specific purposes.

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Right to Data Portability

You can request a copy of your data in a machine-readable format.

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Right to Withdraw Consent

You can withdraw any previously given consent at any time.

To exercise these rights [email protected]. We will respond within 30 days.

7 Protection of Minors

500tk strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

  • Age is verified at the time of registration.
  • Age is re-verified during the KYC process.
  • If a user is identified as a minor, their account is suspended immediately.
  • Any data found to belong to a minor is deleted without delay.

If you believe your child has created an account on 500tk, please contact our support team immediately. We will take prompt action.

8 Privacy Policy Updates

500tk may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through a notice on the platform.

  • The date of any change will appear at the top of the page as "Last Updated".
  • For major changes, you will be notified at least 30 days before they take effect.
  • Continued use of the site after any policy update will be considered acceptance of the revised terms.

We recommend visiting this page regularly to stay informed about the latest policy updates.

9 Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to our Data Protection Team. We typically respond within 2–3 business days.

  • Email: [email protected]
  • Live Chat: Log in to the platform and chat with us directly
  • Response Time: Typically within 24–72 hours

To request deletion, correction, or access to your data, send an email with the subject line: "Privacy Request – [Your Username]". This allows our team to quickly identify and address the issue.

Your Rights at a Glance

What you can do under the 500tk Privacy Policy

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View Details
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Edit
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Delete
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Object
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Transfer
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Withdraw Consent

Play Safe, Enjoy with Peace of Mind

Enjoy the best gaming experience on 500tk with your data fully protected. Join today and have fun alongside thousands of players from Bangladesh.

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